Equality and Diversity 
 
We believe it's really important to treat everyone fairly, and with dignity and respect.
 
We believe that everyone matters and we actively promote equality, diversity and fairness.
 
We embrace people with diverse backgrounds, skills and cultures.
 
We want you to feel that
 
·         you're valued as an individual and treated with courtesy
 
·         you get fair access to our services
 
·         we make reasonable adjustments where we can to meet your needs
 
Working to the commitments contained in our policy we will positively promote equality and diversity in all areas of our work and challenge behaviour which does not accord with Coastal’s values.
 
We will act to these standards with everyone who applies to us for housing, everyone who applies to us for support, every customer, every applicant for a job or contract and every member of staff and our Board. We will also work with our partners, encouraging them to share our commitment to equality and diversity.
 
We want to make sure that our services are accessible and fair for all of our customers, collecting information about our customers to ensure that we do what matters to them and accommodate their needs and preferences.
 
If you feel you have been unfairly treated, contact us – you can use the complaints procedure or contact a member of staff that you’re happy to talk to.