Frequently Asked Questions - Tenancy

How much notice do I need to give to end my tenancy?

You need to give us 4 weeks written notice to end your tenancy.  Call us on 01792 479200 and we can send you a template letter to complete and return to your Housing Manager.

How can I pay my rent?

You can pay your rent by credit or debit card over the phone by calling 01792 479200 and speaking to the Housing Services Team, by cash or cheque in the reception of our offices, by cash anywhere the PayPoint logo is dispayed (Post Offices, corner shops) using your AllPay card, online using your AllPay card or by direct debit.  More information on paying your rent can be found here

Can I setup a direct debit?

Call us on 01792 479200 and the rents team can set up a direct debit with you over the phone.

Why do I have to pay my rent in advance?

It is part of your tenancy agreement that rent is paid in advance to prevent your account from going into arrears.

Am I allowed to keep pets?

Most of our properties don't allow pets, but as a general rule pets are allowed in properties where you have your own, personal garden.  Get permission from your Housing Manager before getting any pets to make sure. More information on keeping pets can be found here

How much notice do I need to give to end my tenancy?

You need to give us 4 weeks written notice to end your tenancy.  Call us on 01792 479200 and we can send you a template letter to complete and return to your Housing Manager.

Can I transfer to a different property with Coastal?

To transfer to another property with us your account must be clear of any arrears and your property must be in a good enough condition for us to re-let to someone else.  Call us on 01792 479200 to arrange a visit where someone will take you through a transfer application and inspect your current property.  If any work needs to be done on the property you will be told at the visit and this must be done before you can transfer.

Can I have my own personal satellite dish?

If you are in a house or bungalow you need to complete an application to carry out a home improvement to make sure you have permission. We do not allow personal satellite dishes on flats because a communal Sky dish is provided.  It should be noted that communal dishes are not Sky+, so if you're paying for a package as such it would be worth getting in touch with Sky to alter your package.

Who is responsible for taking meter readings at the start/end of my tenancy?

You should always take your own meter readings when you start or end a tenancy with us for your own records.