Reporting a Repair
Repair

We keep all our homes in good condition and we will carry out repairs quickly and considerately.

 If a repair needs doing to your home, first check if it is

  • a repair you are responsible for, or
  • a repair we are responsible for

Click here to see our FAQ's

If it is a repair we are responsible for, please report it to us in one of the following ways:

 

Phone.pngPhone
Call us on 01792 619400This number can be used for all repairs, including emergencies.

 DSC_0081.JPG

What is an emergency?

An emergency is: 

  • Loss of entire supply of electricity, water or gas
  • Loss of all heating in cold weather
  • All serious plumbing or gas leaks
  • Serious roof leaks and other major structural failures
  • Securing of property following major incident such as a fire
  • Blocked toilet

  

If you smell gas call the National Gas Emergency line on 0800 111 999

 

Email.pngEmail

You can send an email to repairs@coastalhousing.co.uk. Email is available during office hours and should not be used for emergency repairs.

SMS.pngText

You can send a text to 07775 654775. Text are manned during office hours and should not be used for emergency repairs.

Twitter.jpgSocial Media

You can use social media channels to report a repair:

 

 

Facebook logo.png

http://www.facebook.com/coastalhousing

twitter_logo.jpg

http://www.twitter.com/coastalhousing

 

Social Media channels are manned during office hours and should not be used for emergency repairs.

 

Office hours 

 

Swansea Office Neath Office
Coastal Housing Group
3rd Floor,
220 High Street,
Swansea SA1 1NW
 
Reception Opening Hours: 8am – 4.30pm Monday to Friday
Phone Lines Open: 8am - 5:30pm Monday to Thursday, 8am - 4:30pm Friday
Coastal Housing Group
41 – 43 Windsor Road,
Neath,
SA11 1NG
Reception Opening Hours: 9am – 4pm Monday to Friday
Phone Lines Open: 8am - 5:30pm Monday to Thursday, 8am - 4:30pm Friday

 

 

​